The Box Office & Getting Into The Festival

Please read through all of the information on this page as well as in the Early Wristband Pickup tab (above) to find out all you need to know about getting your wristband during the festival!

FESTIVAL BOX OFFICE

This year, our Festival Box Office will be located off-site at 10240 City Parkway – Central City Arena (formerly Stardust) in Surrey. You will be able to pick up your wristbands as well as buying your festival tickets during the event. You MUST bring your Confirmation Email with the Barcode in order to pick up your wristband along with the original purchasers ID.

HOW DO I GET THERE?

There are TWO ways to get to the off-site Festival Box Office
1. Use the Walking Route along King George Blvd to get the festival entrance – 10 mins
2. Hop on the Skytrain across the street at Surrey Central Station, go Eastbound to King George Station and you’ll be right across from the festival entrance – 5 mins

HOURS OF OPERATION

The Festival Box Office will be open:
Wednesday, July 3 | 11:00AM – 7:00PM ➜ Early Pick Up Day
Thursday, July 4 | 11:00AM – 7:00PM ➜ Early Pick Up Day
Friday, July 5 | 10:00AM – 10:30PM
Saturday, July 6 | 10:00AM – 10:30PM

WRISTBAND QUESTIONS

HOW DO I RECEIVE MY WRISTBAND?

For tickets purchased up to and including June 26 at 11:59PM, your wristband will be sent to you via expedited shipping in advance of the event. Wristbands will start being mailed in mid-June.

WHAT ABOUT WILL CALL WRISTBANDS OR PURCHASING AFTER JUNE 26?

For any GA tickets purchased via Will Call or after June 26, you’ll have to pick up your GA Wristband at the off-site festival Box Office (10240 City Parkway) before or during the festival or at the Commodore Ballroom Box Office (868 Granville St) before the festival.

WHAT ABOUT VIP WILL CALL?

VIP Wristbands can be picked up at the main festival site at the VIP entrance gate. If you would like to pick up before the festival, you can pick up your GA wristband at the Box Office, offsite at Central City Arena (10240 City Parkway) or at the Early Pick Up Locations.

WHAT ABOUT GUESTLIST?

Guestlist Wristbands can be picked up at the main festival site at the VIP entrance gate. Guestlist Wristbands can only be picked up on the day of the event. Please remember to bring 2 pieces of ID.

WHAT ABOUT HARD COPY TICKETS?

Hard copy tickets from Official Promoters that need to be exchanged for wristbands can do so at the Festival Box Office during the festival or at the Early Pick Up Locations before the event.

I’M NOT FROM CANADA. HOW WILL I GET MY WRISTBAND?

Orders from the US and other international countries will not be shipped in advance. You will be able to pick up your GA wristband at the Box Office, offsite at Central City Arena (10240 City Parkway) or at the Early Pick Up Locations.

HOW DO I ENTER?

I HAVE A GENERAL ADMISSION WRISTBAND. HOW DO I ENTER?

If you have your GA Wristband, go straight to the entry gates located outside of Old Yale Rd at King George Boulevard. Gates will open at 1:00PM each day. If you did not receive your wristband or purchased after June 26, please go to the off-site Festival Box Office to pick up your wristband at 10240 City Parkway – Central City Arena with your Confirmation Email. Please note that wristbands are non-transferable. Entry will be denied on Saturday, July 6 if your wristband looks tampered with.

I HAVE A VIP WRISTBAND. HOW DO I ENTER?

If you have your VIP Wristband or need to pick up a VIP Wristband, go straight to the VIP Entrance located at the Main Entrance of the festival site. Gates will open at 1:00PM each day. Please note that wristbands are non-transferable. Entry will be denied on Saturday, July 6 if your wristband looks tampered with.

AVOID THE RUSH, PICK IT UP EARLY!

Attendees will be able to pick up GA/VIP Will Call, Hardcopy Ticket Swap or Replacement Wristbands at our Early Wristband Pick Up locations. You MUST bring your Confirmation Email with the Barcode in order to pick up your wristband along with the original purchasers ID.
FESTIVAL BOX OFFICE – 10240 City Parkway, Surrey
Wednesday, July 3 | 11:00AM – 7:00PM
Thursday, July 4 | 11:00AM – 7:00PM
COMMODORE BALLROOM BOX OFFICE – 868 Granville St, Vancouver
Wednesday, July 3 | 12:00PM – 6:30PM
Thursday, July 4 | 12:00PM – 6:30PM
If you haven’t received your Confirmation Email, please email Front Gate Tickets at order-support@frontgatetickets.com
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