A designated Accessible Seating Area for any patrons requiring wheelchair, ADA or special seating consideration will be located on site. The Accessible Seating option is available to ticket holders using wheelchairs or crutches, or who have any other physical disabilities or injuries that will necessitate a seat for the show. Any ticket holder who has special seating requirements should email firstname.lastname@example.org with your ticket order confirmation number to request access to the Accessible Seating Area. This must be coordinated in advance of the event. If needed, there will be a designated staff member available on site to provide some assistance; however, Accessible Seating Patrons who require an attendant are encouraged to purchase a ticket for their attendant and include mention of them in the email. There will be 1 attendant permitted per Accessible Seating Patron in the designated seating area.
Additional FAQ information is to follow.
For any other questions please contact email@example.com.
A. Minimum age is 18 at the time of the festival (July 7). Everyone will be asked to show photo ID upon check in.
A. All volunteers are required to work two shifts over the weekend, with one in the evening, and attend one of our orientation sessions we are hosting on festival grounds. You can select the meeting you will attend when you fill out the application.
A. In addition to the reward of being part of an awesome event, gaining work experience, meeting new people and making new friends, you will also receive a FVDED In The Park volunteer t-shirt and the opportunity to enjoy the festival when not on duty.
A. Most are 4.5 - 5 hours.
A. Everyone will be able to self-schedule, choosing preferred shifts and assignments, based on skillset and availability. Access and instructions will be shared with volunteers accepted into the program.
A. Absolutely! You’ve earned it.
A. Yes, however we need some assurance you will report back when scheduled. In this case, you would be required to check an item of equal or greater value to a single day ticket ($120). This could be cash, a cell phone, your current driver’s license plus a major credit card, etc. Check it at Volunteer Headquarters and pick it up when you return for duty.
A. Volunteers are welcome to enjoy the festival while not on duty on the day they volunteer. If you would like to enjoy the festival all weekend, we highly recommend volunteering both days, or purchasing a single-day ticket for the day you are off duty.
A. Yes. All volunteers will receive a volunteer t-shirt upon check in for their first shift. You are required to wear this as your uniform while on duty, and required to change out of it when your shift is done. It is also your responsibility to launder it so it’s clean and presentable for Sunday also. Wear something comfortable in neutral colours on the bottom, however NO SHORT-SHORTS while working (if buttocks are showing, you will be turned away). Please wear closed toed footwear while on duty.
A. No. Volunteers are required to check personal items aside from what fits in your pocket (or a small fanny-pack). There will be a bag check at Volunteer Headquarters for while you are on duty only. Note that items are left at your own risk; we are not responsible for lost or stolen goods. (Supervisors and a volunteer team will present at HQ and we will be positioned close to Security and RCMP).
A. Food and drink are integral parts of the festival and a variety of options will be available on site. We highly recommend checking out our vendors and purchasing some tasty bites before or after your shift. Note that outside food is not permitted.
A. We totally get it, but this means that volunteering is not for you. Grab some friends, purchase your tickets, and have a wicked time. Although volunteers will get to see some music, we can’t guarantee that it will be your artist of choice, and many people will need to be on duty while headliners are on. So if you can’t miss out, opt out!
A. No, we highly recommend taking transit, and offer a complimentary bike valet for those on bicycles. Check out the BC Transit Trip Planning page to plan travelling to and from the site, tripplanning.translink.ca.
A. Absolutely! Due to self-scheduling, we can’t guarantee that you will both be in the same assignment at the same time, but if you schedule together, this should be easy to accomplish. We’ll help wherever we can – because friends are awesome.
If you have a question we haven’t addressed, you can email us at firstname.lastname@example.org.
A. Front Gate will be emailing all tickets out beginning on June 29th to the email address associated with the ticket purchaser. Tickets will need to be exchanged for wristbands. You can print out the tickets or bring them on your mobile phone to be scanned to receive your wristband. 2-Day wristbands can be collected in advance (see below for advance pick up information) or at the box office on the day of the event. 1-Day wristbands can ONLY be picked up on the day that tickets were purchased for. If you have not received your tickets after this date please contact Front Gate directly here.
A. All General Pass holders should proceed directly to the Box Office upon arrival to exchange tickets for 1 or 2 day wristbands. After wristbands have been applied, please proceed to the Entry Gate for admission. Please note that wristbands are non-transferable. Entry will be denied on July 8 if a wristband looks tampered with. Wristband pick up will start at 11:00am on both July 7th & 8th at the Box Office. Gates will open at 1:00pm each day.
A. VIP Pass Holders (1 or 2 Day) should proceed directly to the dedicated VIP lane located at the main festival entrance off King George Blvd. Wristband exchange for VIP Holders will happen directly at the VIP Entrance. There is no need to attend the box office first.
A. Yes, 2-Day wristbands (GA & VIP) ONLY can be picked up from either one of the following locations:
Commodore Ballroom (868 Granville Street) during the following times.
Wed, July 5th - 11:00am-5:30pm
Thurs, July 6th- 11:00am-7:00pm
Holland Park – King George Entrance
Wed, July 5th - 11:00am-7:00pm
Thurs, July 6th- 11:00am-7:00pm
In order to pick up your 2-Day wristbands, you must have purchased them in advance. There will not be any wristbands for sale at either of the advanced pick up locations. You will also need to bring your printed ticket or the email confirmation with the barcode on your phone to pick up your wristbands.
Please note: The credit card purchaser must be present with the credit card and ID to pick up the wristbands on the order.
1-Day wristbands can only be picked up from the Box Office at the festival site, from 11:00am on July 7th & 8th.
A. You will need to download the official FVDED in the Park APP on the links for iPhone or Android, the schedule will be released just before the festival.
A. All guests will be subject to search for prohibited and illicit items upon entry in the interest of public and patron safety.
A. Small bags, backpacks, and blankets will be permitted into the festival. All bags will be subject to a full search upon entry.
Yes! They will be available to purchase for $35 + s/c for the weekend. For more details and to purchase in advance here.
A. A designated Accessible Seating Area for any patrons requiring wheelchair, ADA, or special seating consideration will be located on site. The Accessible Seating option is available to ticket holders using wheelchairs or crutches, or who have any other physical disabilities or injuries that will necessitate a seat for the show. Any ticket holder who has special seating requirements should email email@example.com with your ticket order confirmation number to request access to the Accessible Seating Area. This must be coordinated in advance of the event. If needed, there will be a designated staff member available on site to provide some assistance; however, Accessible Seating Patrons who require an attendant are encouraged to purchase a ticket for their attendant and include mention of them in the email. There will be 1 attendant permitted per Accessible Seating Patron in the designated seating area.
A. Old Yale Road (the north side of the concert site) will be single-lane traffic from July 4 to July 10 in both directions. All traffic proceeding east on Old Yale Road will be re-routed left onto University Drive from 8:00pm to 11:30pm on July 7 and 8. Those proceeding to King George Blvd may follow the detour onto 102 Avenue. Between 10:30pm and 12:30am, Old Yale Road will be closed to all traffic at King George Blvd. RCMP will control the intersection for pedestrian access to the King George Skytrain station.
A. Parking near Holland Park is limited. Taking transit to the event is highly recommended. TransLink will be providing extra Skytrain service each day of the festival. In addition to transit, utilizing carpools, or bicycles to attend the event is also encouraged. Bike racks are located on site.
Bicycles will not be permitted inside the site, but a bike valet service will be available at the main entrance on a first come, first served basis. Bikes will be supervised and locks are not required.
It is recommended that guests wishing to drive use the public parking spaces at the King George Skytrain Station or at the Scott Road Skytrain Station, and take the short Skytrain trip to the King George stop. There are limited parking spaces available in various parking lots along King George Blvd. Parking at Central City Shopping Centre is restricted to shopping centre customers only.
A. Holland Park is located directly across from King George Station, and a short walk from Surrey Central Station. The closest bus loop to the site is located at Surrey Central Exchange, one block away. TransLink encourages people to use a Compass Card or pre-purchase their return tickets on the day they intend to travel, which can be done at any Compass Vending Machine. SkyTrain Attendants will be available to assist customers.
For further transit information, please contact Translink at 604-953-3333 or click on “Trip Planner” at http://www.translink.ca.
A. We will be offering FREE and safe bicycle parking provided by The Bicycle Valet! For more information on how it works, click here.
A. For local accommodation options, click here
A. Designated First Aid tents are located on both the east and west sides of the site. FVDED team members will also be roaming the site, reach out to them if you need help.
A. The FVDED team considers your welfare our top priority! If you require assistance, please approach any of our team members and we will be more than happy to help.
In the event that you think someone needs medical assistance please let us know ASAP. We have a team of people committed to making the event safe, fun, and memorable.
A. A variety of food and beverage options will be available on site. Outside food and beverages are not permitted on site, aside from one empty personal reusable bottle per person. There will be a free water station on site where guests will be able to fill their bottles. Information regarding food trucks on site will be released via social media closer to the event.
A. Alcoholic beverages can be purchased at designated bar service areas, located at the north and south sides of the park. Only 2 drinks can be served per person at one time. All customers wishing to purchase alcoholic beverages must first obtain a DAV (Drinking Age Verified) wristband from the ID CHECK tents located throughout the site. Customers are encouraged to obtain wristbands early in the day. DAV wristbands must be visibly worn by anyone consuming alcohol.
A. Cash and credit cards will be accepted forms of payment. All food trucks, merchandise tables, and Village vendors will accept cash, and some will accept debit and credit cards as well. Several ATM units will be located throughout the site.
A. Prohibited items will be confiscated and security staff reserve the right to refuse entry to those in violation of the event policy.
Prohibited items include, but are not limited to, the following:
Pets are not permitted on site; with the exception of working animals (eg. guide dogs for the blind). Holland Park is a general admission environment. No lawn chairs of any design will be permitted; however, guests may bring a blanket to sit on.
Note: All prescription medications must be in clearly and correctly labeled bottles. The quantity of medication MUST NOT exceed the amount required for your time on site THAT day.
A. Each person is permitted to bring in one personal empty reusable bottle. Bags will be subject to search at the gate prior to entrance. Camel-backs are allowed if empty.
A. Yes, cream and gel sunscreen is allowed. NOTE: Aerosols (spray on) sunscreens are not permitted.
A. No lawn chairs of any design will be permitted on site; however, you may bring a blanket. No ‘in and out’ privileges are allowed for this event.
A. Guests may use personal cameras and mobile phones to take photos inside the venue. Cameras with detachable lenses or a zoom 2 inches or greater will not be permitted on site. Professional video cameras or video recording devices are not permitted at the event. ONLY GO-PRO and similar style consumer-grade devices will be permitted on the site.
A. There is a lost and found and general information tent located near the front entrance. The tent will be open until 11:30pm on July 7 and 8. After July 8th, please contact firstname.lastname@example.org to inquire about missing items.
A. We are a GREEN event! This means that we’re conscious of our environmental impact, and are taking steps to reduce the waste we produce from ending up in the landfill. You’ll find Compost, Bottles & Cans, Mixed Recycling and Landfill waste collection stations throughout the event site.
Compost - Place all food waste and certified compostable food ware items sold by vendors in the Compost collection bins.
Bottles & Cans - Place all plastic drink containers, aluminum and tin cans, and glass bottles in the Bottles & Cans collection bins so they can be recycled.
Mixed Recycling - Place paper flyers, leaflets, and other paper waste in the Mixed Recycling collection bin so they can be recycled.
Landfill - If it can’t be composted or recycled, place it in the Landfill collection bin. Items like styrofoam, chip bags, candy wrappers, plastic cutlery and straws will go in this bin.
Please help us divert as much waste as possible from the landfill by composting, recycling and picking up after yourself. Questions about what goes where? A Green Team member will be nearby to help.
Learn more here.
A. The event will happen rain or shine. Please come prepared for all types of weather. Stay updated on weather conditions that could impact the event by following our official social media channels.
A. This is an outdoor event, all guests are asked to come prepared for the sun (hat and sunscreen) or rain (poncho or raincoat). Ponchos will be available for sale on site.
A. We closely monitor all weather conditions that could endanger the safety of our fans, artist, and staff including forecasts of high potential for lighting, high wind, or hail at the site. Our goal is to notify guests as quickly as possible in the event a weather system could impact the venue.
A. Actions to be taken are decided upon on a case by case basis, taking into account all the information available at the time. We will endeavour to keep our fans up to date using social media and any other applicable means (onsite announcements and video messages).
A. Keep an eye on the weather report in the days leading up to the event, if there is a chance of rain be sure to pack a poncho or rain jacket. Do not bring an umbrella, they are not crowd friendly. Plan who you are going to the event with and talk about what you will do if the event is suspended due to weather. Follow the event of social media and take note of all the tips we provide.
A. Follow us on social media for information on the official festival after parties.
You having a fantastic festival experience is important to us. Please see these tips to make sure you have a fun and safe time at FVDED.
Make sure that you have a trusted festival friend. Use the buddy system, and make a plan for how you’ll stay connected throughout the event. Look out for them, and have them look out for you.
Come with your festival friend. Plan to leave with them. Keep your phone charged so you can stay connected with your crew.
This an outdoor event, so please remember to dress for the weather – rain or shine. Sunscreen, hats, and sunglasses are important to avoid heat stroke. Bring a jackets or poncho if it looks like rain.
Hydrate. Don’t forget to drink lots of water during your festival experience. We have free hydration stations throughout the site. Please use them.
Not a fan of drinking water? Anything non-alcoholic will do, iced tea, juice and even water-based fruits will help you stay hydrated under the hot July sun.
Want to spend all day front and centre? That’s awesome, we recommend that you consider using hearing protection.
Stay cool. Take breaks in covered areas or shade.
Avoid a wasted weekend – overdoing will result in you missing your favourite artists and entertainers – pace yourself.
First Aid. We have a number of first aid areas and encourage all our guests to familiarize themselves with where they are when you arrive.
Don’t leave any of your beverages unattended, please drink responsibly and never use alcohol for hydration.
Consent –‘Yes’ is the only acceptable form of consent.
FVDED is a drug-free environment and we do not condone and strongly advise against consuming illicit substances. In addition to being illegal they are extremely dangerous. Across North America today, pills are being sold with substances other than what is disclosed to the buyer. Remember, drugs affect people differently from person to person, so some people are more susceptible to harmful/toxic effects, even at low doses. Click here for more info.
Harms from drugs like ecstasy, cocaine, and other amphetamine-like substances include hyperthermia (high body temperature), mental agitation, and seizures which can lead to brain damage and death. Toxicity may be worse if you are hot and dehydrated.
Get medical help immediately if you or a friend experience one or more of the following symptoms: agitation, dizziness, confusion, bizarre behaviour, chest pain, headache, feeling unusually hot, breathlessness, excessive drowsiness, or seizures.
Feeling unwell or unsafe? We’re here to help. Not sure if you need help? Check in with us anyway. We want you to be safe, have fun, and leave with great memories. All our staff can be approached to assist you with any questions or concerns.
Need medical attention? Visit the first aid tent, approach our roaming medics or ask security for assistance.
Medical tents are safe havens – anything you say to medical staff is confidential.
Plan your entrance and exit: Skytrain, Transit, Bicycle, Taxi, or Prearranged Rides are all good options. Don’t drive under the influence of anything.
If you need assistance with accessibility or have any questions contact email@example.com
Come with your festival friend. Plan to leave with them.
Allow extra time to get here, it’s going to be busy. Remember, thousands of others are coming to party with you.
There will be lineups to get in, be patient and make friends with those around you. If you’ve got a 2-Day Pass, you can pick it up in advance from one of the advanced pick-up stations to save time on the day of the event.
For the safety of all our guests, everyone will be searched upon entry. We appreciate your cooperation. A list of what is permitted and what is not can be found here
Illicit substances will not be permitted onto the festival grounds. Music is all we need to elevate and enhance our mood. We believe that the consumption of all illicit substances carries risk and advise strongly against it.